Information Technology Specialist

Department: 
Enterprise Development
Supervisor: 
Workstation Support Lead
Hours: 
20 hours per week
Location: 
Minnesota History Center
Semester(s): 
Spring 2018 (January-May)
Status: 
Unpaid; A limited number of diversity stipends are available for eligible candidates.
Project summary: 

The intern will provide Help Desk Project assistance to technical services (TS) staff on all open help desk calls and other projects, using an Enterprise-level program. The incumbent will work with TS staff to document both new and completed tasks. Other duties include working with the network team as assigned.

Ideal degree(s): 
Computer Science, Educational Technology, IT/Computer Science
Student qualifications: 
  • Ability to communicate technical concepts clearly and accurately in person and in a help desk software program.
  • Writing skills necessary to document results of new and completed tasks.
  • Comfort level being assigned multiple issues/projects that have the same or different deadlines.
Student responsibilities: 
  • Rollout of new computers to staff in the History Center.
  • Assist the team with Help Desk projects that come from the Help Desk Log 
  • Work with the network team on open projects using technical skills as needed.
Knowledge intern is expected to gain: 
  • Experience in working with help desk and network administrator in a production environment.
  • Documentation of completed work in an Enterprise problem tracking program.
  • Working in a team to solve technical problems.