The Minnesota Historical Society’s Local History Services helps Minnesotans preserve and share their history. This blog is a resource of best practices on the wide variety of museum, preservation, conservation, funding, and non-profit management topics. We’re here to help.
Dealing with demanding customers
By: admin | February 5, 2007
On a couple of recent visits, staff and volunteers at local organizations have commented that they were having trouble dealing with certain demanding customers. In one case the situation involved one institution wanting to borrow a lot of artifacts. In the other, it was a researcher who wanted a great amount of material from the research library. The obvious solution is better policies and procedures. What are some essential elements to good policies and prcedures governing public access to holdings?