Not Receiving Our Emails? Here’s How to Fix It!

We want to make sure you never miss a membership update, ticket receipt, or newsletter. If you notice that our emails aren't reaching your inbox, they may have been accidentally misrouted by your email provider.

Below are the most common reasons this happens and simple step-by-step instructions on how to ensure our emails always find you.

Common Reasons You Aren’t Receiving Our Emails

  1. Accidental Spam Marking: You or an automatic filter might have accidentally clicked "Report Spam" or "Junk" on a previous email. Once this happens, your provider automatically blocks future messages from us.
  2. The "Promotions" or "Categories" Tab: If you use Gmail or Yahoo, your emails might be perfectly safe but hidden away in a secondary tab like "Promotions," "Social," or "Other" instead of your Primary inbox.
  3. Aggressive Spam Filters: Email providers constantly update their security. Sometimes, automated updates cause legitimate organizational emails to be flagged as junk.
  4. Full Mailbox: If your cloud storage or inbox is completely full, your email provider will reject ("bounce") incoming messages until space is cleared.
  5. Typographical Errors: It's easy to make a small typo when signing up or renewing. If you've gone through the steps below and still get nothing, contact us [link to contact page] to verify your email address on file or subscribe here[link to email signup page].

Step 1: Whitelist Our Domains (The Best Permanent Fix)

Whitelisting tells your email provider that you explicitly trust our email. To ensure you receive all types of communication, we recommend whitelisting our two primary sending domains: em.mnhs.org and info.mnhs.org.

Here are the specific email addresses we use for different types of mail:

  1. For Newsletters: mymn@em.mnhs.org
  2. For Memberships: membership@em.mnhs.org
  3. For Receipts & Tickets: boxoffice@info.mnhs.org

Step 2: How to Whitelist Us on Top Email Platforms

Find your email provider below to set up a quick rule or filter. If you need further assistance, you can click the official support link provided for each platform.

1. Google Gmail

To ensure our emails bypass the Spam and Promotions folders on a computer:

  1. Click the Settings (gear icon) in the top right corner and select See all settings.
  2. Go to the Filters and Blocked Addresses tab along the top menu.
  3. Click Create a new filter.
  4. In the From field, type: @em.mnhs.org OR @info.mnhs.org
  5. Click Create filter.
  6. Check the box for Never send it to Spam.
  7. Click Create filter to save.

Mobile Tip: If you find our email in your Gmail App Spam folder, open the email, tap the three dots (...) in the top right, and select Report not spam.

For more help, visit the official Google Gmail Support Page on Creating Filters.

2. Microsoft Outlook / Hotmail

For Outlook.com, the Outlook Web App, and New Outlook:

  1. Click the Settings (gear icon) in the top right corner.
  2. Select Mail from the left sidebar, then click Junk email.
  3. Scroll down to the Safe senders and domains section.
  4. Click + Add safe sender.
  5. Type em.mnhs.org and press Enter. Click + Add safe sender again, type info.mnhs.org, and press Enter.
  6. Click Save at the bottom of the page.

For more help, visit the official Microsoft Outlook Support Page on Safe Senders.

3. Yahoo Mail

  1. Click the Settings (gear icon) in the top right and select More Settings.
  2. Click the Filters tab on the left sidebar.
  3. Click Add new filters. Name it something like "MNHS".
  4. Under Set Rules, make sure the From category is set to contains.
  5. In the value field, type mnhs.org.
  6. Under Choose a folder to move to, select Inbox.
  7. Click Save.

For more help, visit the official Yahoo Help Center.

4. Apple Mail (iPhone, iPad, & Mac)

The easiest way to whitelist on Apple Mail is to add us directly to your Contacts or VIP list.

  1. On iOS (iPhone/iPad): Open an email from us, tap our name/sender email address at the top of the screen, and select Create New Contact or Add to VIP.
  2. On Mac Mail: Open the email, right-click the sender’s email address, and select Add to Contacts.
  3. If it’s already in Junk: Open the message in your Junk folder and click the Not Junk button at the top of the window.

For more help, visit the official Apple Support Page for Mail Junk Filter Management.

5. AOL Mail

  1. Click Contacts on the left-side navigation panel.
  2. Click the New Contact icon.
  3. Add a placeholder name (e.g., "MNHS News") and type mymn@em.mnhs.org in the email field. Repeat this step for membership@em.mnhs.org and boxoffice@info.mnhs.org.
  4. Click Save.

For more help, visit the official AOL Help Center.

6. ProtonMail

  1. Click the Settings (gear icon) in the top right and select All settings.
  2. Go to the Filters tab on the left.
  3. Find the Spam, block, and allow lists section.
  4. Click Add address or domain under the Allow column.
  5. Enter em.mnhs.org and click Save. Repeat for info.mnhs.org.

For more help, visit the official ProtonMail Support Page.